Further Information

Accessing Services

  1. Clients can contact me directly by telephone or email to discuss their needs and to arrange an initial appointment.  Advantages to self-funding clients include personal service, avoidance of NHS waiting lists, and confidentiality in accordance with usual practice.
  2. Clients may be referred privately by their GP, psychiatrist, or hospital doctor.  This service is not part of the NHS and these clients will usually be self-funding.
  3. A client's private healthcare insurance provider may cover the cost of therapy or assessment.  A referral may be required from a psychiatrist or GP before the provider will cover the fees.  The provider may only cover part of the full consulting fee and the client may have to make up the difference.  Either way, the client will still be responsible for covering the fee.  I am a recognised provider for the following insurance companies: BUPA International/Global, Aviva, Vitality (PruHealth), Cigna Healthcare, WPA and Simply Health.  If your insurance provider is not listed here then please call me to discuss.  Please note that I am no longer a provider for Bupa Home and AXA PPP. 
  4. Clients can also be referred by solicitors and insurance companies for therapy or assessment which is funded by compensation for their personal injury.  Typically the service is paid for by an insurance company via the client's solicitor.  There is a reduced level of confidentiality in the sense that the insurance company, both parties' legal teams and/or the relevant Court may require one or more reports about the client from the service.

Confidentiality

Confidentiality is maintained throughout therapy.  However, in keeping with legal obligations and with good practice guidelines, there are some special situations that you should be aware of when information about you may be shared.

Routine Supervision - In accordance with good practice guidelines, all therapists, no matter how senior or experienced, seek advice from another qualified therapist on a regular basis to help in understanding their clients' problems better and to maintain a safe and quality practice.  Your identity in these situations is not revealed.

Written Letters or Reports - If information is communicated to other health care professionals or your referrer, then this information will include a brief outline of your difficulties and relevant facts, the psychological approach used and the number of sessions planned.  If information is to go to a third party, this will only be with your agreement and the contents will be discussed with you.

Solicitors, Insurance and Rehabilitation Companies - If these organisations have referred you, then they usually request telephone or written feedback, and occasionally copies of notes taken during the sessions.  This is usually only if your treatment is being funded by them or you are involved in legal action.  Your permission will be sought before providing this information.

Contact with Family or Friends - Your family or friends will not be contacted without your permission.  However, occasionally, family and friends may telephone to ask questions.  If this happens, information will not be discussed with them without first receiving your permission to do so.

Situations when information may be shared with others without your permission (although this is rare)

If you or others are at risk - There is a legal obligation to contact other services (such as the police) if it is felt that you are at risk to yourself or to others.  Whenever possible, this will be discussed with you first.

Court Subpoena - In very rare situations, a court of law may formally request information about you even if you have not given your permission.  If you think that this is a possibility, please let me know.

If you don't pay your bill for treatment - If you (or the company who is paying for your treatment) does not pay amounts owing, then a solicitor or debt collecting agency may be instructed to handle the matter.  If this is the case, they will need to know your name, address and invoice details, and the service provided.

Emergency Situations

This service does not provide an emergency service.  If you are in a crisis and require urgent attention, you should approach your GP or you local Accident and Emergency service.

Storage of Personal Information

All personal information that is held in writing or digital format is stored in accordance with the British Psychological Society's Professional Code of Practice and the UK Data Protection Act 1998.